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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Judy VanDerLinde

July 9, 2025

5  out of  5
rating by Judy VanDerLinde
"Alex has been very helpful and thorough he has started me on a process that I knew I wouldn't be able to do by myself thanks so much"
We responded:
"Thank you, Judy, for your feedback! We're glad to hear that Alex was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out."
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Ryan Van Pelt

July 7, 2025

5  out of  5
rating by Ryan Van Pelt
"Alex, at the local office, was outstanding! Prompt and professional from the beginning. I was setup with insurance on my new vehicle in no time!"
We responded:
"Thank you, Ryan, for your feedback! It's great to hear that Alex provided prompt and professional service while setting up your new vehicle insurance. We appreciate your support and look forward to assisting you in the future."
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Lisa Sheehan

July 3, 2025

5  out of  5
rating by Lisa Sheehan
"Really appreciated Keri responsiveness and thorough review of our policies. Happy to be a new State Farm customer."
We responded:
"Thank you, Lisa, for your feedback! It's great to hear that Keri's responsiveness and thoroughness made a positive impact on your experience. Welcome to the State Farm family!"
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Juli Stehr

July 1, 2025

5  out of  5
rating by Juli Stehr
"Great customer service and professional support!"
We responded:
"Thank you, Juli, for your feedback! We're glad to hear that you had a positive experience with our customer service and support. We look forward to assisting you again in the future. "
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Baklamov

July 1, 2025

5  out of  5
rating by Baklamov
"A thank you to Alex B for cutting my car insurance bill in half. I’d been with GEICO for a long time, but they kept raising my rates, so the switch to State Farm will save me a lot of money. The process was quick and easy, I appreciate you guys."
We responded:
"Thank you, Baklamov, for your feedback! We're glad to hear that Alex B was able to help you save on your car insurance and make the switch to State Farm smooth. We appreciate your trust in us."
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enrique rivera

June 27, 2025

5  out of  5
rating by enrique rivera
"Thanknyou Alex, for your help on finding best rate on my auto insurance. Looking forward to do more bussiness in the future."
We responded:
"Thank you, Enrique, for your feedback! I'm glad Alex could assist you in finding the best rate for your auto insurance. We look forward to working with you again in the future."
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Clayton Monroe

June 27, 2025

5  out of  5
rating by Clayton Monroe
"Graysen Made It Easy! Working with Graysen was an absolute pleasure! He took the time to explain everything clearly and found me a great policy that actually saved me money. I felt like he truly cared about getting me the best coverage for my needs. If you're looking for someone knowledgeable, patient, and professional—ask for Graysen. Highly recommend!"
We responded:
"Thank you, Clayton, for your fantastic feedback! We're delighted to hear that Graysen provided you with such a positive experience and helped you find a policy that suits your needs. Your recommendation means a lot to us."
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Stormy Monroe

June 27, 2025

5  out of  5
rating by Stormy Monroe
"Excellent Service and Great Coverage! I couldn’t be happier with my experience! The team was professional, friendly, and made the entire process quick and stress-free. They helped me find a plan that fits my needs and budget, and I feel confident knowing I’m well-covered. Highly recommend this insurance company to anyone looking for reliable and affordable coverage!"
We responded:
"Thank you, Stormy, for your fantastic review! We're glad to hear that our team provided you with a professional and friendly experience while helping you find the right plan. Your recommendation means a lot to us. "
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Eddie Valdes

June 20, 2025

5  out of  5
rating by Eddie Valdes
"Alex is him"
We responded:
"Thank you, Eddie, for your feedback! We're glad to hear that Alex made a positive impression. If you need any assistance, feel free to reach out."
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Oleg Shevchenko

June 20, 2025

5  out of  5
rating by Oleg Shevchenko
"I am absolutely pleased with the results that Alex has provided me. He got me a 50% deduction in my homeowners policy. Thank you so much for your service And look forward to doing more business in the future 🙏"
We responded:
"Thank you, Oleg, for sharing your experience with us. It's great to hear that Alex was able to assist you with your homeowners policy. We appreciate your trust and look forward to working with you again. "
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geno shevchen

June 20, 2025

5  out of  5
rating by geno shevchen
"It was great how easy it was to switch insurance. Alex was attentive to our needs and understood the nuances of changing insurance. Everything was completed swiftly and I saved hundreds! Thanks, alex! Would highly recommend !!"
We responded:
"Thank you, Geno, for sharing your experience with us! We're glad to hear that Alex was attentive and made your transition smooth while saving you money. Your recommendation means a lot to us. "
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Bektu Conley

June 10, 2025

5  out of  5
rating by Bektu Conley
"Keri was kind, helpful, and knowledgeable. I felt listed to and well taken care of by her."
We responded:
"Thank you, Bektu, for sharing your experience with us. We're glad to hear that Keri provided you with the support and care you deserve. Your feedback is greatly appreciated."
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VIKTORIA B

May 30, 2025

5  out of  5
rating by VIKTORIA B
"I had a great experience with Alex at State Farm! I highly recommend them if you’re looking for a competitive rate and don’t want the usual runaround, it was straight forward and quick."
We responded:
"Thank you, Viktoria, for sharing your positive experience with Alex at our agency. We're glad to hear that you found the process straightforward and quick. Your recommendation means a lot to us!"
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Hunter Aalund

May 23, 2025

5  out of  5
rating by Hunter Aalund
"Keri Aalund Awesome person to work with hooked me up with great life insurance!! Through State Farm!"
We responded:
"Thank you, Hunter, for sharing your positive experience with us! We're glad to hear that Keri was able to assist you with your life insurance needs. If you have any more questions or need further assistance, feel free to reach out."
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susan davenport

May 19, 2025

5  out of  5
rating by susan davenport
"Layne Stoops is my agent and he is very helpful with my insurance and financial needs,he even is very helpful with tech support. I'm more than pleased with State Farm thanks to Layne. An awesome agent."
We responded:
"Thank you, Susan, for your kind words and for sharing your experience with Layne Stoops. It's great to hear that Layne has been able to assist you with both your insurance and tech support needs. We appreciate your feedback and your trust in State Farm."
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George Campbell

April 30, 2025

5  out of  5
rating by George Campbell
"Enjoyed changing from ID to WA State Farm"
We responded:
"Hey George! I'm glad my team was able to make that transition smooth for you, welcome to the area and Layne Stoops State Farm! "
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Maxine Holden

April 29, 2025

5  out of  5
rating by Maxine Holden
"Layne, Keri, and Aaron have all been wonderful. They’ve helped our growing family through two children, two new cars, and a new home. They have patiently answered questions and have always taken good care of us. I highly recommend Layne’s office!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we have been able to support you and your growing family through such important milestones. Your trust and satisfaction mean the world to us. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your recommendation! "
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Devon P. (UKy524)

April 10, 2025

5  out of  5
rating by Devon P. (UKy524)
"Keri is the best! She always comes through for me. She's quick to respond, professional and she's always looking for ways to save me the most money. Layne's entire team is A+."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Keri and the team have been able to meet your needs and help you save money. Your kind words mean a lot to us, and we’ll be sure to pass along your compliments to Keri and the entire team. We appreciate your support and look forward to continuing to serve you!"
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Bethany Strebeck

April 1, 2025

2  out of  5
rating by Bethany Strebeck
"I would not recommend Layne Stoops as an agent. My book of business was transferred to him, and the experience has been nothing short of frustrating. He’s unresponsive, unreliable, and rude, while his staff disregards explicit instructions, doing things I’ve specifically asked them not to do. After getting no help from his office, I contacted State Farm directly, and they resolved my issue promptly. I’m still waiting on a callback from Layne’s team—promised since last Thursday—with no response in sight. With plenty of agents in town, steer clear of this agency unless you want to be left dissatisfied."
We responded:
"Hi Bethany, Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you've experienced and the impression you've had of our service. It is never our intention to make our clients feel neglected or dissatisfied. I want to assure you that your concerns are important to me, and I was not aware of the specific issues you encountered until now. My team and I strive to provide the best possible service, and I'm sorry to hear that we fell short in your case. I understand how crucial timely communication is, and I regret that we did not meet your expectations in this instance. I would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to reach out to me directly at 509-498-4003 and I will make it a priority to address your issues promptly. Thank you again for your feedback, and I hope to have the chance to improve your experience with our agency. Best regards, Layne Stoops "
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Ethan Florko

March 20, 2025

5  out of  5
rating by Ethan Florko
"Grayson D. was fast, polite and very informative when helping me add another car on my auto insurance plan. Thank you so much for the speedy assistance!"
We responded:
"Hey Ethan! Thank you so much for your kind words! We’re thrilled to hear that Grayson was able to assist you efficiently and provide the information you needed. Our team strives to offer excellent service, and it’s wonderful to know that your experience reflected that. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Thanks again for your feedback!"
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Roy Scott

January 17, 2025

5  out of  5
rating by Roy Scott
"They were able to save me a significant amount on my homeowners and car insurance compared to Progressive, which I had been a customer of for many years. Keri answered all of my questions and there was no sales pressure applied during our conversation. I'm glad I compared my options instead of renewing with Progressive!"
We responded:
"Hey Roy! Thank you for taking the time to share your experience! We’re delighted to hear that we were able to save you money on your homeowners and car insurance. Keri is a valued member of our team, and we're glad she could answer all your questions without any pressure. It’s always a great idea to compare options, and we’re thrilled you chose us for your insurance needs. If you ever have any further questions or need assistance, please don’t hesitate to reach out!"
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Phyllis Hawthorne

January 9, 2025

5  out of  5
rating by Phyllis Hawthorne
"My agent staff reviewed my current home owners policy to make sure that my coverage was accurate"
We responded:
"Hi Phyllis, I'm glad you had a great experience with the review. It's important for us to ensure coverage continues to be sufficient for your home! "
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Karina Porter

November 1, 2024

5  out of  5
rating by Karina Porter
"Keri Very personal in getting the right coverage at the right price. Done from my dinning room table. Of all agents this experience was quick and easy and no hassle."
We responded:
"Karina, thank you for the wonderful review! I am so happy Keri was so helpful with your insurance coverage! "
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Amber Nadreau

October 30, 2024

5  out of  5
rating by Amber Nadreau
"My experience working with Layne has been excellent. He has been responsive and so helpful, making the insurance shopping process more manageable than I ever would have expected. I highly recommend him to anyone shopping for insurance."
We responded:
"Amber, thank you for the wonderful review! I am so happy I was able to help with your insurance! Anything you need my team and I are here! "
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Alex Turner

October 25, 2024

5  out of  5
rating by Alex Turner
"We switched to State Farm about three years ago and have had nothing but exceptional experiences with the Layne Stoops State Farm office. Not only did we save a significant amount of money, but everyone in this office truly cares about their clients and takes the time to listen and make sure you and your family are taken care of. Aaron has been amazing to work with. His interactions feel more like you’re talking to a good friend, not just an insurance agent. I highly recommend Layne Stoops State Farm, specifically Aaron. I tell any of my family and friends that are looking for insurance to call and talk to Aaron. Highly recommend."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that your experience with the Layne Stoops State Farm office has been exceptional. It’s our goal to provide not just great service, but also a personal touch that makes our clients feel valued. Aaron is indeed a fantastic member of our team, and we’re glad to know he’s made such a positive impact on your insurance journey. Your recommendation means the world to us, and we’re here for you and your family whenever you need assistance. Thank you for being part of our State Farm family!"