State Farm® Insurance Agent Layne Stoops

"Savion was very helpful after a long time it seemed dealing with other companies that were well jerks but not Savion he really saved me from a head ache and they were cheaper than any of the other companies in my opinion they should be the first company that pops up when you are looking for any kind of insurance I wish I would have called them first it would have saved me alot of hassle thank you and it was cool talking with you too 🥰 he really made a stressful thing not so stressful sprinkled with great conversation I really appreciate it thank you. I have been with them a couple of years now and they are great and great to work with I have had them for almost 3 years and they are awesome and I couldn’t ask for a better insurance company"

"Recently I have moved to Boise Idaho from Cheney Washington. In the process I needed to edit my renters insurance through State Farm. On the phone Aaron Shain gave me the most enthusiastic and memorable customer experience. He guided me through the process of creating a new policy and even aided me in making the best decision for my new needs. Thank you so much Aaron I really appreciate all the help you lend. Couldn’t recommend this branch more."

"It started out great, but for the past two years we hardly spoke with Layne directly, just his team. A mistake here and there is usually easy to brush off: like sending our mail to the wrong address (one we have never lived at, which was incredibly bizarre), and not updating our construction insurance with the correct address long after we provided the assigned one from the county. But we decided it was enough when our insurance policies were canceled multiple times without notice, each of which could have been detrimental due to our landlord requiring rental insurance per our lease, and the bank requiring us to have construction insurance for building our house. One of the instances our rental insurance was canceled was a complete mess, as they “had it on record” that we wanted to cancel our renters insurance due to taking on our new construction insurance. That doesn’t make any sense on multiple levels, since we were still renting, and it was CONSTRUCTION insurance, meaning we couldn’t possibly have been living in the home that we were building. We dealt with lots of miscommunication or complete lack of communication, and making unapologetic excuses for mistakes. We’re all human, we all make mistakes, and times are especially challenging lately, but it was ultimately the lack of integrity that made us decide to switch."

"How is there a "Zero Star" on these. I am absolutely floored by the amount of good reviews on here for this branch. Since the very beginning this branch has been inept. Time after time constant mistakes were made. Time after time a believable excuse was given. NEVER by Mr. Stoops however. He will sell you, then go back into oblivion while you're mislead about whatever the flavor of the month mistake was made. I read another reviewer who stated that it took over 3 months for him to cancel a business policy. I will say, that is very good timing. It was over a full year of "mistake" after "mistake" after "misquote" after whatever other B.S. I had to go through. Maybe he is good with the simple vanilla auto policies, as that's what pretty much all of the good reviews are about. But if you have anything "complicated" like owning a home, business, or other situation RUN! This office will cost you a TON of money, time, and headache!"